You can ask us at any time to delete your personal data. This page explains how, depending on how your data reached Llavaura.
If you are a client of a real estate agency
If you contacted an agency that uses Llavaura (through WhatsApp, Instagram, Facebook, e-mail or its website), the agency decides about your data. Ask the agency to delete it, or send an e-mail to support@llavaura.com with your name, the phone number or e-mail address you used and the name of the agency. We will forward your request and make sure your data is deleted.
If you use Llavaura as an agency user
Send an e-mail to support@llavaura.com from the address linked to your account and ask for your account to be deleted. If you are the owner of an agency account, you can also ask us to delete the whole agency account after exporting your data.
If you connected WhatsApp, Instagram or Facebook
- Agency owners can disconnect WhatsApp at any time in Llavaura under Automation. We then delete the access token immediately and stop receiving messages.
- You can also remove Llavaura's access in Facebook (Settings › Apps and websites) or in Instagram (Settings › Apps and websites).
- To also delete the data we received before disconnecting, e-mail support@llavaura.com with the name of the agency or page.
What happens next
We confirm receipt within 5 working days and complete the deletion within 30 days. We may ask you to confirm your identity. Data we must keep by law (for example invoices) is kept only for that purpose; backups are overwritten in their regular cycle.
Contact
SVC InternetServices LLC, 400 Rella Drive 123-298, Montebello, NY 10901, United States. E-mail: support@llavaura.com. Phone: +1 (845) 746-3132.